Washer Repair – Replacing the Drain Pump (Whirlpool Part # WP3363892)

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Hello, it’s Jack. Today we’d like to show you how to change the direct drive water pump on your washer. It’s a really easy job. [background music] Jack: For this model, all you’ll need is a number two Phillips screwdriver, a long flat blade screwdriver, and a pair of pliers.

Let me show you how we do it. Now, to do this repair, we will need to get behind the washer. You may need to move it far enough forward that you can access the back of the control panel.

We’ll also need to disconnect the power, so remove the plug.

Once we’ve gotten enough room behind the washer, we’re going to remove two Phillips screws that are at the base of the control panel housing. With those screws removed, you should be able to push the bottom of the console forward, tilt it up and then just roll it back. That will expose two clips that hold the cabinet to the back panel.

Using our large flat blade screwdriver, we’re going to move the gap at the front of that clip and just pry on that spring clip until we remove it.

Basically the screwdriver will fit into there and you just pry there.

Do the same for the other side. Unhook it from the back panel. Next, we’re going to disconnect the wire harness to the lid switch, lift up on the locking tab and remove the harness.

Now, next, we’re going to tilt that whole cabinet forward by lifting up slightly at the back so that we clear the water inlet funnel. Just pull it slightly forward at the bottom, then we can lift it away.

The pump is located on the front of the motor and is held in place with two little spring clips. We also have an inlet hose from the tub and the drain hose going out from the bottom. The bottom edge of this metal shield is quite sharp.

Be very careful when working in that area.

First, we remove the two hoses, pressing the spring clamps, slide them up the hose. Now, we just work the hose off of the pump, making sure we are conscious of the sharp metal edge shield. Next, we will remove these two spring clips, and just slide the pump off the motor shaft and discard it.

spring clamps, slide them

We’ll take the hub of that tower so we can match the motor shaft.

With the pump firmly up against the motor, and then just reach down and reattach the spring clip. We reengage this top one, put a little T-hook under that slot hooking on the motor, then press it into place. Next, we reconnect the hoses.

Just to ensure that there’s nothing caught in that hose.

Make sure it’s fully inserted in the pump nozzle as well as the drain.

We reposition the clamps. Then, we can reinstall the cabinet. Now, when reinstalling the cabinet, there’s a couple things that we need to make sure we line up.

There is a slot on the back corners of both sides of the cabinet as well as a small rectangular slot at the front corners of the cabinet. They will engage little tabs that stick out of the base frame.

Also, the cross piece at the very bottom front of the cabinet will go under the base while the sides sit on the top of the base. As we position it, we’ll slide it under from the front, carefully lower it down. We want to make sure that we tuck the outer inlet funnel in underneath the cabinet, and then ensure that the back corners of the cabinet fit onto those little tabs.

Once we’ve done that, we can then reinstall the retaining clamp. We’re going to hook this short hook into the slot on the back panel, pull it forward to line it up with the opening in the main top, and then just press it into place.

If you find it difficult, take your slotted screwdriver and just press down on it. The same on the opposite side, engage the short straight hook on the back panel. Make sure it’s pushed firmly forward and then press the clamp into place.

Lastly, we need to reconnect the wire harness to the door switch.

As we roll the console down into place, we want to make sure that we engage these hooks on the end caps with the appropriate openings in the main top. Once they’re fitted in and flush, just pull it straight back and then tighten up the two Phillip screws on the rear. We’re now ready to reconnect the power, push the washer back into position, and our repair is complete.